Return and exchange policy

Eligible product issues

• The product arrives damaged or broken.
• The product is defective upon receipt.
• The delivered product is different from what was ordered.

How to request help

Contact AMIROS on WhatsApp within 3 days of receiving the order and provide photo or video evidence showing the issue.

Confirmed eligible cases

AMIROS accepts responsibility for confirmed eligible cases and covers the return or replacement delivery cost.

Change of mind

A return is not accepted simply because the customer changed their mind when the correct product arrived in good condition.